Responsible Gambling
Responsible Gaming at Imperial Wins Casino
At Imperial Wins Casino, we understand the importance of responsible gaming practices to ensure that our players can enjoy their experience without compromising their well-being.
Deposit Limits ToolWe offer a deposit limits tool that allows you to set daily, weekly, or monthly limits on your deposits. This feature is designed to help you manage your finances and prevent excessive spending.
- Daily limit: Set a maximum amount you wish to deposit per day
- Weekly limit: Set a maximum amount you wish to deposit per week
- Monthly limit: Set a maximum amount you wish to deposit per month
To set a deposit limit, follow these steps:
- Log in to your account and navigate to the "Account" section.
- Click on "Deposit Limits" and select the type of limit you wish to set (daily, weekly, or monthly).
- Enter the maximum amount you wish to deposit and confirm.
Self-Exclusion ToolIf you feel that you need a break from gaming, our self-exclusion tool allows you to take a temporary or permanent break from playing at Imperial Wins Casino.
- Temporary self-exclusion: Choose from 6 months, 1 year, or custom period.
- Permanent self-exclusion: Contact our support team to request permanent exclusion.
During the self-exclusion period:
- Your account will be blocked from accessing the site and mobile app
- You will not receive marketing materials or promotional offers
- Your deposits and withdrawals will be restricted
Loss Limits ToolWe also offer a loss limits tool that allows you to set a maximum amount you wish to lose per day, week, or month.
- Loss limit: Set a maximum amount you wish to lose per day/week/month.
- Session time limit: Automatically log out after a set duration.
- Wager limit: Cap the total bet amounts.
To set a loss limit:
- Log in to your account and navigate to the "Account" section.
- Click on "Loss Limits" and select the type of limit you wish to set (daily, weekly, or monthly).
- Enter the maximum amount you wish to lose and confirm.
Reality CheckOur reality check feature will pop up reminders about playtime and spending to help you stay in control.
- Pop-up reminders: Receive alerts about your playtime and spending.
- Session timer: Automatically log out after a set duration.
Session Reminder ToolWe also offer a session reminder tool that allows you to set custom intervals for session timers, email notifications, and on-screen pop-ups for responsible gaming messages.
- Session timer: Set custom intervals for automatic logout.
- Email notifications: Receive reminders about threshold breaches (deposit/loss limits).
- On-screen pop-ups: Receive responsible gaming messages at regular intervals.
Links to Support OrganizationsWe understand that sometimes players may need additional support. We provide links to reputable organizations that offer assistance with problem gambling:
- GamCare (UK) - National Gambling Helpline: 0808 8020 133, 24/7
- Gambling Therapy (affiliated partner)
- PGF Services (Problem Gambling Foundation – NZ-specific)
- Ministry of Health – Gambling Support (NZ resource)
- SOS Joueurs (international resource)
These links are integrated in the footer of our website for easy access.
Additional Resources
- If you need help setting deposit limits or self-exclusion, contact our support team.
- We recommend that players take regular breaks from gaming to maintain a healthy balance between gaming and other aspects of life.
- If you feel that you have a problem with gaming, we encourage you to seek help from one of the organizations listed above.
At Imperial Wins Casino, we are committed to providing a safe and responsible gaming environment for all our players. We hope these tools and resources will assist you in maintaining control over your gaming experience.